Cititociti

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Privacy Policy

Effective Date: 10/12/2024

CitiToCiti Delivery (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our services, website, or mobile application.

1. Information We Collect

We collect information to provide and improve our services. This includes:

a. Personal Information

  • Name, email address, phone number, and address (sender and recipient).
  • Payment details (e.g., credit/debit card information).

b. Non-Personal Information

  • Device information (e.g., browser type, operating system).
  • Usage data, including pages visited, time spent on our platform, and interactions.

c. Location Data

  • Real-time GPS data to facilitate accurate pick-up and delivery.

2. How We Use Your Information

We use the information collected to:

  • Fulfill delivery requests and manage orders.
  • Communicate with you about your deliveries and account.
  • Improve our services through analytics and user feedback.
  • Ensure compliance with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

a. With Service Providers

We share data with trusted third-party vendors for:

  • Payment processing.
  • Delivery logistics.
  • Customer support services.

b. Legal Obligations

We may disclose information to comply with legal processes, enforce our terms, or protect the rights, safety, and property of CitiToCiti and its users.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your information for as long as necessary to:

  • Provide services.
  • Comply with legal obligations.
  • Resolve disputes.

5. Security Measures

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request a copy of your data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information.
  • Opt-Out: Decline marketing communications.

To exercise your rights, contact us at info@cititociti.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Analyze site traffic and usage patterns.

You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for the privacy practices of these sites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”