Cititociti

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TERMS AND CONDITIONS

Important notice

Welcome to CitiToCiti Delivery! By accessing or using our services, you agree to be bound by the terms and conditions outlined below. Please read them carefully.

1. Introduction

CitiToCiti Delivery (“we,” “our,” or “us”) provides delivery and logistics services to individuals and businesses. These Terms of Service govern your use of our website, mobile application, and services.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate information during registration or service requests.
  • Agree to comply with these Terms of Service.
3. Services

We offer the following services:

  • Same-day delivery
  • Scheduled delivery
  • Parcel courier
  • Bulk and business deliveries

All services are subject to availability and operational capacity.

4. User Responsibilities

By using CitiToCiti Delivery, you agree to:

  • Provide accurate delivery details, including sender and recipient information.
  • Ensure the package complies with all applicable laws and regulations.
  • Refrain from sending prohibited items (e.g., illegal substances, weapons, hazardous materials).
  • Be responsible for packaging your items securely to prevent damage during transit.
5. Payment Terms
  • Payment for services must be made in full at the time of booking unless otherwise agreed.
  • All fees are non-refundable except in cases of service failure attributable to CitiToCiti.
6. Delivery Timelines

While we strive to meet delivery deadlines, delays may occur due to unforeseen circumstances, such as traffic, weather, or technical issues. CitiToCiti is not liable for delays outside our control.

7. Loss or Damage

In the unlikely event of loss or damage to your package:

  • Notify us within 48 hours of delivery or expected delivery time.
  • Compensation claims are subject to investigation and approval.

We reserve the right to limit liability based on the declared value of the package or applicable insurance.

8. Cancellation and Refunds
  • Cancellations must be made before the package is picked up.
  • Refunds are issued only for services not rendered due to our fault.
9. Prohibited Items

You agree not to send items that are illegal, hazardous, perishable without proper handling, or otherwise restricted. If prohibited items are found, we reserve the right to refuse or terminate the service without a refund.

10. Privacy

We value your privacy. All personal information collected during service requests is handled in accordance with our Privacy Policy.

11. Limitation of Liability

CitiToCiti is not liable for:

  • Indirect, incidental, or consequential damages arising from service use.
  • Delays caused by circumstances beyond our control.
12. Modifications to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes your acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of [Insert Country/Region], and any disputes will be resolved under the jurisdiction of its courts.

14. Contact Us

For questions or concerns about these Terms of Service, please contact us at:
Email: info@cititociti.com